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Here you will find all the information you need as an agent about the New Conversation Inbox.

<a href="https://soporte.atomchat.io/es/articles/13975860-como-es-la-nueva-bandeja-de-conversaciones">What is the new Conversation Inbox like?</a>

<a href="https://soporte.atomchat.io/es/articles/13975865-guia-de-uso-de-filtros-de-la-nueva-bandeja-de-conversaciones">Guide to using filters in the new Conversation Inbox</a>

<a href="https://soporte.atomchat.io/es/articles/13975863-como-usar-la-nueva-bandeja-de-conversaciones-como-agente">How to use the Conversation Inbox as an agent?</a>

<a href="https://soporte.atomchat.io/es/articles/13975867-que-filtros-existen-y-como-usarlos-para-organizar-tu-bandeja">What filters exist and how to use them to organize your inbox?</a>

<a href="https://soporte.atomchat.io/es/articles/13975868-como-optimizar-mi-trabajo-diario-usando-bandejas-vistas-y-buenas-practicas">How to optimize my daily work using inboxes, views and best practices?</a>

<a href="https://soporte.atomchat.io/es/articles/13975869-nueva-bandeja-de-conversaciones-preguntas-frecuentes">Conversation Inbox – Frequently Asked Questions</a>

Centralized access to the New Conversation Inbox. Includes usage guides, filter configuration, and best practices for optimizing daily agent management.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Learn all the information about the new Conversation Tray

🌏 General Knowledge

🧑‍💼 Key Information for Agents

🤔 Frequently Asked Questions