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Learn all about the new Conversation Inbox (Sups and Admins)

Here you will find all the information you need as supervisors and administrators, about the New Conversation Inbox.

User guide for filters of the new Conversation Inbox

👥 Key information for Supervisor and Admins

How to supervise conversations and response times from the new Inbox?

How to create and manage inboxes and views?

Conversation Inbox – Frequently Asked Questions

Learn all about the new Conversations Inbox (Supervisors and Admins)

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Learn all about the new Conversations Inbox (Supervisors and Admins)

Learn all about the new Conversation Inbox (Sups and Admins)

Here you will find all the information you need as supervisors and administrators, about the New Conversation Inbox.

🌏 General knowledge

👥 Key information for Supervisor and Admins

🤔 Frequently Asked Questions