Conversations
32 articles
What is the new Conversations Inbox like?
New Conversations Inbox - Frequently Asked Questions
New Conversations Inbox Filters User Guide
What information do the contact source and last categorization show in the conversation summary?What information do the contact origin and last wrap-up code show in the conversation summary?
How do I assign conversations to a specific agent?
How to configure automatic conversation assignment in Atom without relying on keywords?
🤖 How do automated tasks work and why might they reassign conversations unexpectedly?
How to edit the description of information fields in Atom?
How to change the automatic closing time of conversations in Atom?
Where are expired conversations located in Atom?
How can I transfer or contact a customer from another WhatsApp line if they are already assigned to a different channel?
Is it possible to monitor which users view conversations of other groups in Atom?
Why are conversations assigned outside of business hours, even if I have the "assign outside of business hours" option disabled?
Why does the bot assign conversations to an "offline" agent or a test agent?
🧐 Why can't I see or reassign conversations assigned to the bot?
Why are my conversations not being assigned to agents and remaining in the bot?
Why am I not being assigned conversations even though I'm online before other agents?
❓ Why isn't the configured typing time respected before sending the conversation to the bot?
Why does a WhatsApp conversation still expire even though I sent a template?
Why does a conversation get reassigned to a bot after being transferred to an agent?
Why does Atom classify some conversations as "Automatic conversation closure"?
Why can't I see some conversations when I activate the beta version of Atom?
Why can't a supervisor see all conversations in Atom?