🔗 Why is my message with a link divided into two parts?
It is very common that when you send a message containing text and a link (whether from the campaigns module or from the message component in a flow), you notice that the system delivers it divided: one bubble with the text and another exclusive for the link.
This is not a platform error, but a formatting configuration of WhatsApp, which prioritizes the visibility of enriched links. However, we know that this can affect the aesthetics and presentation you had planned for your campaign.
🔍 Troubleshooting: Understanding the behavior
To confirm if you are experiencing this situation, review your message as follows:
Identify the structure: Confirm if your message block includes text and URL together. (Example: Check out our new collection! https://miweb.com/novedades).
Review delivery: Verify in the preview or on your customer's phone if the message arrived split.
Message 1: Check out our new collection!
Message 2: https://miweb.com/novedades
System behavior: The message component documentation details that if a text contains an enriched link, the system can automatically divide it to ensure that the web preview (the image and page title) loads correctly on WhatsApp.
✅ The Solution: The trick to unify the block
The simplest and most effective workaround (alternative solution) to avoid this division is to remove the "https://" from the beginning of your link.
By doing so, the system stops interpreting it as an enriched preview link on the first scan and sends all the content together in a single text block.
WhatsApp will still recognize it as a clickable link on most devices.
💼 Practical Use Case:
Before (It divides): Take advantage of the discounts! https://ofertas.com/sale
After (It sends in a single block): Take advantage of the discounts! ofertas.com/sale
📝 Additional important notes
Scope: This behavior occurs both in the Campaigns module and in shipments made through the Message Component within Flowbuilder.
Technical caution: It is vital to consider that if you send the link without the
https://, your destination website must have automatic redirection configured. Otherwise, the link might not open correctly on some more restrictive mobile browsers.
📞 When to contact technical support?
This behavior is expected due to the nature of WhatsApp. However, you should open a ticket with the support team if the message continues to divide illogically even after applying the solution of removing the "https://".
Take back control of your message design! 🚀
Although WhatsApp tries to separate your links to give them visual prominence, now you know the exact shortcut to keep your text unified. Always remember to test your simplified links in a mobile browser before launching the mass campaign to ensure your website's redirection is working perfectly. Clean text, safe clicks! ✅