🔗 How to Add Links in Campaigns and Flows?
In Atom, you can include links in your conversational flows, but it's important to understand in what context it's allowed and how the end user visualizes that content, especially in campaigns and channels like WhatsApp.
✅ Where Can Links Be Included?
There are two main ways:
As plain text within a "Message" component in Flowbuilder.
As a button with a link (in WhatsApp templates).
🧭 In Campaigns: How to Display a Link Correctly
❗ Important: In campaigns with buttons, you cannot place a link directly inside the button from Flowbuilder.
What you should do is the following:
The customer must first select one of the available buttons.
Then, connect that button to a "Message" component that contains the link as text.
🧪 Practical Example:
Button: "I want more information"
Button: "I want more information"
Next Message: Thank you for your interest! You can complete the form here 👉https://atomchat.io/formulario
Next Message:
Thank you for your interest! You can complete the form here 👉https://atomchat.io/formulario
✅ Where Can You Use Buttons with Links?
You can include buttons with links in official WhatsApp templates, which are configured in:
Settings > Messaging > Templates
There you can define buttons with actions such as:
Open a link (external URL)
Call a phone number
💡 These templates can be used as a start of conversation in campaigns, and they work with correctly configured links.
👁️ Important Considerations Regarding Visualization
WhatsApp may show a preview of the link if it is well written and is a public domain.
If you use shortened links like bit.ly, the preview may not be displayed.
Avoid placing the link as the first text of the message: this may affect its visualization.
Always test the campaign from a test number to make sure it looks and works as you expect.
📌 Final Recommendations
✔️ Always add the links as text within a message, not in the button.
✔️ Use official templates if you need to include a button with a link.
✔️ Keep the message short, clear and preceded by context before showing a link.
✔️ Avoid editing flows during peak hours if you are modifying this behavior.