📍 Where to access the settings?
To enable Atom's magic and use all its potential, you will need to go to the following path in your menu: Settings > Atom Magic > Preferences.
⚙️ Features you can activate
There you will find different sections that you can enable or disable according to your operation's needs:
Conversation Summary: Ideal for saving agent time by summarizing the key points of the conversation.
Smart Suggestions: Provides your team with effective messages suited to the conversation. When enabled, you will need to choose the conversation tone that best suits your communication with customers, which can be: Formal, Casual, Business, Youth, Inspirational, Enthusiastic, Fun, or Urgent.
Voice note transcriptions to text: Saves agent time by allowing them to read a transcription of voice messages sent by their customers.
Conversation Rating: Executes an evaluation of the conversation's intent and advisor attention for selected agent groups.
Information field updates.
Deal creation.
Update information fields (applied to groups).
⚠️ Important Step
💡 IMPORTANT: Once satisfied with enabling one or more features, remember to click Save, so that the changes take effect on your platform.
Maximize your team's efficiency! 🚀
Correctly configuring these Artificial Intelligence tools will help you optimize response times and provide top-level customer service. ✅