How to Create Voice Campaigns in Atom
Voice campaignsenable you to send automated calls to customer lists using apre-configuredAI voice agentin Atom.
These types of campaigns are ideal for mass notifications, promotions, or reminders.
⚠️Important:Currently, voice campaigns runonly through Twilio channels, as WhatsApp requires additional permissions that do not allow automatic bulk sending.
❓ Where do I find voice campaigns?
In the Atom side menu, go to:
👉Campaigns > Create campaign > Voice (outbound call)
On the screen, you can choose between three types of campaigns:
Template(predefined message)
Flow(automated conversation)
Voice(automated call with AI voice agent)
🛠️ Step-by-step guide to creating a voice campaign
Click onCreate campaignand selectVoice.
Complete theCampaign informationsection:Campaign name: assign an identifier name.Voice channel: select an active Twilio number (pre-configured inConfigurations > Calls > Twilio).Customer list: choose the list previously uploaded in Atom.Voice agent: select the agent that will execute the call.
Campaign name: assign an identifier name.
Voice channel: select an active Twilio number (pre-configured inConfigurations > Calls > Twilio).
Customer list: choose the list previously uploaded in Atom.
Voice agent: select the agent that will execute the call.
Define whento sendthe campaign:
Send now→ starts immediately.Schedule campaign→ schedule the start date and time.
Send now→ starts immediately.
Schedule campaign→ schedule the start date and time.
⚠️ We leave you the step by step in this GIF!
👉 Note: calls are executedin a staggered manner(one by one), even in mass campaigns. Example: if you upload 1000 customers, the system will process each call sequentially until the list is completed.
✅ Campaign Monitoring
Once the campaign is sent, you can consult it in the general listing:
👉Campaigns > Campaign List
The table shows:
Status(e.g. sent, pending).
Number of customersincluded.
Sent, Received, Answered, Failed.
Voice agent used.
From theActionsmenu (three dots)you can:
View the associated voice agent.
Download results in Excel for detailed analysis.
☎️ When to contact support?
If your Twilio channel does not appear when creating the campaign.
If the calls remain inpendingstate without being executed.
If no statistics are generated in the results table.
If the voice agent does not execute any of the calls.