Adaptability: This approach dynamically adapts to the target information provided, adjusting to the specific needs of contacting the end user while maintaining an assertive tone.

Advanced personalization: Through precise instructions on desired content and the choice of appropriate conversational tone (along with the ability to manage interactive buttons), Atom provides a superior configuration experience.

Dynamic suggestions: Artificial intelligence allows you to explore various automatically generated options so you can select the most effective template for your campaign.

Conversation summaries: Through artificial intelligence, you can get a quick and accurate summary of your chat history with customers, ideal for understanding context in seconds when resuming a ticket.

Smart suggestions: These are automatic response options generated by AI according to the exact context of the conversation. If you're not satisfied with the initial options, you can refresh the suggestion and choose others that better suit what you're looking to respond with. Once you're satisfied, just select the option and send the message!

Voice-to-text transcriptions: When this feature is enabled, each time a customer sends an audio, Atom will automatically transcribe it to text. Upon receiving it, you'll see the "transcribing" status and then the text will appear. This allows agents' focus to remain undisturbed, viewing the request quickly and improving the quality of their service.

Contextual bot responses: Atom's bot also has AI support to understand the context of incoming voice notes and respond based on what the customer requests. If the user requests to be transferred to a human through an audio message, the bot will also be able to assign the request to an agent.