Creation and Publication of Campaign Flows in Atom
In this article, we will explain what a campaign flow is, how to create it, and how to publish it.
What is a flow in Atom?
A flow in Atom is a map or diagram that automates responses from the AI Agent, making it easier to manage frequent customer queries efficiently.
How to create a campaign flow in Atom?
To create a flow, follow these steps:
Enter the Campaigns Module > Flows > Create Flow.
Choose the creation type according to your needs:From scratch: Design the flow manually, using triggers such as templates or webhooks.
From scratch: Design the flow manually, using triggers such as templates or webhooks.
With a pre-determined flow: Use pre-configured flows according to the industry (automotive, financial, educational, real estate, etc.).
With a pre-determined flow: Use pre-configured flows according to the industry (automotive, financial, educational, real estate, etc.).
For specific details on each type of flow, review the related articles:
Creating a flow from scratch
Creation with a predefined flow
How to publish a flow in Atom?
Once your flow is created, you must publish it so that it is operational and can be used in a campaign.
Considerations before publishing a flow
Before publishing, verify that:
All components are connected by an interaction.
All branches lead to aFlow EndorAssignmentcomponent.
Steps to publish a flow
Click on thePublish Flowbutton.
Assign a maximum lifetime for the flow.
Confirm the publication by clicking onPublish.
💡 Important:
If the flow does not have branches with wait times, a time of 1 hour will be assigned by default.
If there are wait times in the flow, the system will add them up and suggest a suitable lifetime.
You will not be able to assign a time less than that suggested by the system.
With these steps, your flow will be ready to be used in Atom campaigns.