Creating and modifying flows
55 articles
- How to avoid incomplete or confusing responses when training your bot?Does your AI bot give incomplete or incorrect answers? Discover how to structure your training files and optimize your prompts so that Artificial Intelligence delivers accurate data, URLs and technical…
- How to integrate HubSpot workflow components into your workflowDiscover how to use HubSpot components in Flowbuilder. Learn to verify contacts, create new prospects, update life cycles and generate deals automatically to sync your sales between Atom and HubSpot.
- Webhooks for Bulk Shipments or CampaignsDiscover what a webhook is in Atom and how to manage your automated workflows from the Campaigns module. Learn to filter, visualize, and deactivate your external integrations easily.
- Benefits of Dynamic Agent Assignment: optimize your customer serviceDiscover how dynamic agent allocation transforms customer service at Atom. Learn how to distribute large volumes of conversations by automatically assigning the customer to the ideal agent using HTTP requests…
- Common errors when simulating a flowHaving problems testing your flows in Atom? Learn about the most frequent errors when using the Flowbuilder simulator, why they occur, and how to easily fix them to ensure your…
- How to use wa.me links in your bot flows?Learn how to use "wa.me" links within your Atom flows. Discover how to integrate them correctly in the Message component to redirect customers to other numbers, what limitations exist, and…
- How to add links in campaigns and flows?Learn how to include web links correctly in your Atom flows and WhatsApp campaigns. Discover the differences between placing links in text or in template buttons, and learn best practices…
- How to detect and solve errors in your bot's HTTP requestsDiscover how to solve the most common errors when using the HTTP Request component in Flowbuilder. Learn to diagnose silent failures with Zapier, empty fields, and data discrepancies to ensure…
- How to configure a personalized greeting in the prompt?Description: Learn the correct way to configure an initial greeting in your AI prompts. Discover why you should not use the [Greeting] section and how to include this instruction within…
- What are dynamic snippets in Atom and how to use them step-by-step
- How does context transfer work for Smartons in Atom?Discover what context transfer is in Atom and how to use it to create smoother conversations. Learn how Smartons remember customer information, when to activate or deactivate it, and how…
- How do Flows by Classification work?Learn how to automate workflows based on classifications in Atom. Connect the closure of your conversations with automatic actions to send surveys, reminders, or promotions without manual effort.
- Create your flow for campaigns from scratchLearn to create proactive flows (Outbound) from scratch in Flowbuilder. Discover how to start your automation using WhatsApp templates or Webhooks, and learn about the tools available on the canvas…
- Create your predefined flow from scratchDiscover how to streamline your automation by using predefined flows in Atom or creating them from scratch. Learn how to configure Webhooks, send JSON parameters, test your endpoints with Postman,…
- How to use parameters in your workflows to improve the quality of your communication with customersDiscover what parameters in Atom are and how to use them. Learn how to insert dynamic variables to personalize your messages, streamline your workflows, and connect key information in your…
- Creation and Publication of Campaign Flows in AtomDiscover what a campaign flow is in Atom, how to design it step by step, and what are the requirements to publish it successfully. Learn to automate your responses and…
- How do I create and modify an AI Agent?Boost your attention with artificial intelligence. Discover how to create and configure an AI Agent in Atom to automate responses. Customize its behavior and knowledge to provide fast, efficient service…
- How does file migration work with the new Resource Manager in Smartons?Discover how file migration works to the new Resource Manager. Learn how to safely update your Smartons, organize your documents, and enhance the artificial intelligence of your conversational flows.
- Why does the Bot respond with incorrect information learned in the conversation?Does your bot repeat incorrect information given by the user? Learn why AI takes data from the conversation by error and discover the key settings to ensure that your Smartons…
- Carousel-type messagesLearn how to build visual experiences in WhatsApp using Carousel-type messages in Flowbuilder. Discover how to configure your cards, multimedia content and buttons to display catalogs or menus in an…
- Simulation of Flows in AtomLearn how to simulate conversational flows and campaigns in Atom. Detect errors, optimize responses and ensure that your bot or campaign meets its objectives before launching them in a real…
- AI Assistance for Descriptions, Data Extraction, and Output IntentionsOptimize your Smarton setup time with our new Artificial Intelligence assistance. Learn to generate precise texts with best practices integrated in a single click. 🚀
- 📲 Use of templates in inbound botsLearn how to configure and send WhatsApp Templates directly from your automatic service flows. Discover how to enable this function, select your pre-approved messages, and understand the key rules so…
- Request for contact information from FlowbuilderRequest your customers' contact information from Flowbuilder using WhatsApp messages or templates and adapt your flows to the new BSUID model. Learn how to send secure native requests, evaluate responses,…