What are Whatsapp Flows and what are they for?
In this article, we tell you about the new Whatsapp Flows tool, and how you can apply them to optimize your business.
What are WhatsApp Flows?
WhatsApp Flows allows companies to build and manage custom workflows within WhatsApp. These flows can include forms, questionnaires, and interactive processes designed to collect data and guide users through various tasks in a structured and efficient manner.
| What are they for? Their focus is on improving interactions between companies and customers, making communications more efficient and effective. By structuring interactions into flows, information collection is facilitated, response time is reduced, and customer satisfaction is improved. |
What are they for?
Their focus is on improving interactions between companies and customers, making communications more efficient and effective. By structuring interactions into flows, information collection is facilitated, response time is reduced, and customer satisfaction is improved.
How can I apply them?:
Appointment Booking and Scheduling:- With WhatsApp Flows, customers can check appointment availability and receive confirmations in real time.Lead Generation:- A simple flow can collect basic customer information through a series of pre-determined questions.Conducting Surveys:- Allows you to design detailed surveys to collect responses and simplify data collection.
How do I create them?
Whatsapp Flows can be created in two ways: through WhatsApp Business Administrator or directly in Atom.
If you want to know how to create your WhatsApp flows in Atom, read the following article.
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How do I create a Whatsapp Flow in Atom?