In our previous article, we presented the objective and what WhatsApp Flows were for. Today we show you in simple steps how to generate yours in Atom quickly and easily, through a practical example.

Let's suppose you want to create a WhatsApp Flows that corresponds to a Technical Appointment in a Workshop.

For this, first, you must be clear about the relevant data that you need to request from your client in order to schedule it. In this case we will think for example of document, name of the vehicle driver, license plate number, type of vehicle (whether car, van, or motorcycle), time, day and branch.

Taking these data into account, we go to Atom, to the left side menu in Configurations > Messaging > Whatsapp Flows.

If you have more than one Whatsapp channel, you will choose the number for which you want to create the flow, and click on theCreate Flowbutton.

Here you can choose the creation mode of your Whatsapp Flow: Through Predefined Forms or through the Import option, which corresponds to if you want to import a Whatsapp flow that you have created in the Whatsapp Business Administrator.

We will choose the Predefined Forms option by clicking on it:

Next, on the next screen, you will see two types of templates: general templates or suggested templates according to your industry. Here we will choose the template corresponding to "Maintenance Appointment", which will be the most appropriate for this scenario:

IMPORTANT:Depending on the Industry selected in the My Company module, you will access different predefined forms according to your industry.

The following predefined forms by industry are currently available:

Then, we select the fields we need for the template and if we need to create one, we will generate it as shown here:

To finish, click onSaveand that's it! You already have your template published and associated with your Whatsapp channel.

In thenext article, we tell you how to link this flow in your bot!

When implementing aWhatsApp Flowwithin a bot, there are key details that you must verify to ensure that it works correctly.

Probable cause:One or more buttons within the flow contain text that exceeds the limit of 20 characters per button.

Solution:Review the buttons and reduce them so that each text does not exceed 20 characters.

✅ For example:❌ “I don't need to talk to an advisor” (29 characters)✅ “Talk to an advisor” (18 characters)

Probable cause:TheWhatsApp Flow is not published in the same channelwhere the bot is running.

Solution:Make sure to create and publish the flow in the specific channel where it will be used. For example, if your bot is active in the test channel with the number+573162421890, then the flow must have beencreated and published in that same channel.

💡 Tip: If you made the flow in another channel (production), duplicate it and publish it in the test channel before embedding it.

✔️ Simulate the flow before publishing it in production to ensure that all paths and buttons respond correctly.✔️ Verify that all buttons have a defined action in Flowbuilder.✔️ Make sure that all elements of your flow respect the current limitations of the platform.

RELEVANT ARTICLES:

What are Whatsapp Flows and what are they for?

How do I link my Whatsapp Flows to my bot?