🚀 Introduction to Smartons: what they are and how they work
❓ What is a Smarton?
ASmarton is an artificial intelligence component in Atom designed to improve conversational automation.
Its goal is to help you collect data, make decisions, and execute tasks within a flow, without the need for advanced technical knowledge.
With a Smarton you can:
Automate frequently asked questions.
Guide your customers through specific processes.
Collect key information (e.g. contact details, preferences, requests).
Personalize the experience based on each user's context.
👉 In short: Smartons are "mini intelligent assistants" that optimize attention and facilitate conversion in your conversational flows.
🔥 Main functionality
Depending on how you configure it, a Smarton can:
✅ Automate responses and tasks, reducing operational burden.
✅ Provide personalized interactions based on data.
✅ Save key information to enrich the customer profile.
📌 Types of Smartons
Atom offers three Smarton variants, which are tailored to different objectives:
Generic Smarton: Ideal for frequently asked questions or initial menus that guide the user.
Generic Smarton:
Ideal for frequently asked questions or initial menus that guide the user.
Field Saving Smarton: Collects and validates specific user data during the conversation.
Field Saving Smarton:
Collects and validates specific user data during the conversation.
👉 In separate articles you will see how to configure each one step by step.
💡 Benefits for your business
Fast implementation: prompt structures optimized by industry.
Scalability: you can use them in different flows and scenarios.
Personalization: improve the user experience with natural interactions.
Efficiency: reduce attention times and operational burden.