Flow Simulation in Atom
In this article, we will explain the benefits of flow simulation, and how you can perform them for both campaign and conversational flows.
Flow simulation in Atom is a key tool for testing and optimizing both conversational bot flows and campaign flows before their implementation in a real environment. Thanks to this functionality, it is possible to detect errors, improve the user experience, and ensure that the flow meets its objectives without the need for live testing.
IMPORTANT:
Campaign flow simulation does not generate a real conversation within Atom.
Keep in mind that simulation will not work if you have a Whatsapp flow.
Benefits of simulation
Conversational flow simulation
Campaign flow simulation
Additional features
Benefits of Simulation
Improves user experience: Allows you to adjust responses to be accurate and appropriate, reducing potential frustrations.
Improves user experience: Allows you to adjust responses to be accurate and appropriate, reducing potential frustrations.
Operational optimization: Minimizes costs by preventing errors and ensuring flows function correctly before launch.
Operational optimization: Minimizes costs by preventing errors and ensuring flows function correctly before launch.
Greater control and analysis: Offers the possibility to visualize flow behavior in different scenarios and export the results for evaluation.
Greater control and analysis: Offers the possibility to visualize flow behavior in different scenarios and export the results for evaluation.
Below, it is detailed how to use the simulation in the two main cases within Atom: conversational flows and campaign flows.
Conversational Flow Simulation
To simulate a conversational flow that will bring your AI Agent to life, follow these steps:
Go to theBOTSsection and select the bot you want to test.
Go to theBOTSsection and select the bot you want to test.
Click on the three-dot menu and chooseEdit Flow.
Click on the three-dot menu and chooseEdit Flow.
Within the flow editor, press theSimulate Flowbutton.
Within the flow editor, press theSimulate Flowbutton.
A side window will open where you can view the simulation.
A side window will open where you can view the simulation.
Types of Bot Simulation
Complete flow simulation: Allows you to test the bot from its start without needing to include data manually.
Complete flow simulation: Allows you to test the bot from its start without needing to include data manually.
Simulation from a specific point: Useful when a new branch has been added and you want to test a specific section of the flow.
Simulation from a specific point: Useful when a new branch has been added and you want to test a specific section of the flow.
Additional Features
Simulation Restart: You can restart the process at any time.
Simulation Restart: You can restart the process at any time.
Download Results: Export the simulated data in a CSV file or copy it to the clipboard.
Download Results: Export the simulated data in a CSV file or copy it to the clipboard.
Attachment Sending Simulation: Allows you to validate that attachments are sent correctly.
Attachment Sending Simulation: Allows you to validate that attachments are sent correctly.
Autocomplete Fields: Optimizes time by eliminating the need to manually complete each flow parameter.
Autocomplete Fields: Optimizes time by eliminating the need to manually complete each flow parameter.
IMPORTANT: Bot simulation is performed only in the Web environment and does not generate a real conversation within Atom.
Campaign Flow Simulation
To simulate a campaign flow, follow these steps:
Go to theCampaigns > Flows section.
Go to theCampaigns > Flows section.
Select the flow you want to test.
Select the flow you want to test.
Click on the three-dot menu and chooseSimulate Flow.
Click on the three-dot menu and chooseSimulate Flow.
A side window will open with two simulation options:WebandWhatsApp.
A side window will open with two simulation options:WebandWhatsApp.
Types of Campaign Simulation
Web Simulation: Recreates the conversation and shows the logs of each flow component.
Web Simulation: Recreates the conversation and shows the logs of each flow component.
WhatsApp Simulation: Shows the events of each component and their results in the WhatsApp environment.
WhatsApp Simulation: Shows the events of each component and their results in the WhatsApp environment.
Additional Features
Simulation Restart: Allows you to repeat the test at any time.
Simulation Restart: Allows you to repeat the test at any time.
Results Export: Facilitates data analysis with the option to download or copy the results.
Results Export: Facilitates data analysis with the option to download or copy the results.
No additional configuration required: It is not necessary to configure a channel to perform the simulation.
No additional configuration required: It is not necessary to configure a channel to perform the simulation.