Migrating your number directly with Meta is the definitive step to centralize your communication. This guide is your roadmap to make the process fast, transparent, and, above all, successful.
Below, we show you what we need to prepare together to ensure your connection is flawless from the first minute.
Pre-migration Reviews
Before giving the initial click, let's make sure the "ground" is ready. These 4 points are the key to a smooth migration:
✅ Identify your WhatsApp type
This process is exclusive for numbers that already operate under WhatsApp API with another provider.
⚠️ Important note: If your number is still in the mobile application of WhatsApp Business, you must delete that account first so that we can integrate it professionally through the API in Atom.
✅ Deactivate Two-Step Verification (2FA)
For Meta to allow the transfer, two-step security must be temporarily deactivated. Don't worry, once we finish the migration, you can reactivate it.
✅ Prepare your Tools and Accesses
Make sure you have the following on hand before starting:
Full Control in Business Manager: You must be an administrator of your business on Facebook.
Administrator Access in Atom.
Your number ready to receive the code: * If you use a physical SIM, have it in a cell phone with signal.
If it is a PBX (switchboard), deactivate the IVR (the recorder) temporarily so that you can answer the verification call.
💡 Expert tip: Make a test call to your number before starting. If the call goes through, we are ready to receive the Meta code!
✅ Validation of Statuses in Meta
Go to business.facebook.com and confirm that in the WhatsApp Accounts section:
The account status appears in green as "Approved".
The "Display Name" of your number also appears as "Approved".
Step by Step: Activating your Connection
Once the above is verified, the process is as simple as connecting a new number from your Atom platform:
Go to Settings > Platform > Channels > Create channel.
Select the WhatsApp channel, the provider and your bot.
🪄 Key fact: In this flow it is NOT necessary to check the box "It is a migration". The system will detect the change automatically.
Click on "Connect with Facebook" and follow the steps in the pop-up window.
Final test and ready!
To finish with a flourish, it only remains to validate:
Send a message to your number (use the link
wa.me/yournumber).Confirm that the bot responds normally.
Verify that the message appears in your Atom console.
Congratulations! Your migration has been successfully completed. 🥳