Troubleshooting Template Creation in Atom
How to Solve Errors When Creating Your Templates in Atom?
In this article, we present some recommendations that will help you easily solve a problem when creating your templates in a few steps.
"An error occurred" pop-up message in Template creation
Remove emoticons in the header and footer
If your header or footer includes emoticons, you may encounter this error. Try removing them from the header, don't worry! you can include emojis and customize your message according to your company's tone in the body of the template.
Remove emoticons and special characters in your buttons
Emoticons and special characters in buttons can cause a conflict during the creation process. Try replacing the text on the buttons with other words to avoid using them.
Local issue
Many times we don't know it, but there may be a problem caused by our network or computer. Try these steps:
Clear cache and cookies (browsing history), if you use Google Chrome you can follow the guide in its Help Center 👉here.
Try in an incognito or private browsing window, if you use Google Chrome you can follow the guide in its Help Center 👉here.
Connect to another network, if you use Wi-Fi you can connect to your mobile data or switch to a WLAN (wired) connection.