🚨 Pop-up Message: "An Error Occurred"
If the platform throws you this alert when trying to save or submit your template for review, it's usually due to small formatting details not allowed by Meta or a temporary problem in your browser. Apply the following recommendations to resolve it:
1. Remove emojis from the header and footer
The use of emoticons in the Header (title) or Footer blocks is one of the main causes of this creation block.
Solution: Remove them from those specific areas. But don't worry! You can still include all the emojis you need within the main body of the template to maintain your brand's personality.
2. Clean up your button text
Emoticons and certain special characters within button text (whether quick replies or links) will generate an immediate validation conflict during the process.
Solution: Replace your button text using only simple words and basic alphanumeric characters.
3. Rule out a local problem (Browser or Network)
If you've already corrected the texts and the error persists, it's very likely the failure is caused by temporary files on your computer or intermittencies in your internet connection. Try these technical diagnostic steps:
Clear cache and cookies: Clean your browsing history and data stored in your web browser (such as Google Chrome) to remove any stuck processes.
Try incognito mode: Open a private browsing window, log into Atom and try creating the template again from there.
Change your connection: Connect to a different network. If you're using Wi-Fi, try switching to a wired connection (WLAN) or share mobile data from your phone to rule out a block on your main network.
Don't let anything stop your campaigns! 🚀
Paying attention to Meta's character rules and keeping your browser optimized will allow you to design and submit your messages for review without any technical hiccups. ✅