If you experience technical difficulties or visual errors when interacting with Atom, we recommend performing the following best practices before escalating the case to support:

The accumulation of temporary data can cause the browser to slow down or load outdated versions of the platform. Clearing the cache and cookies is essential to resolve loading conflicts.

If you don't know how to do it, consult the official guide for your browser:

Opening Atom in incognito mode is one of the best ways to diagnose problems. Because this mode disables browser extensions and does not use previous cookies, it allows you to identify whether the failure is caused by an ad blocker, automatic translation extensions, or other custom settings.

If you notice that a function freezes or does not respond, try opening the platform in another web browser. Atom is highly optimized for Google Chrome, so migrating to this browser often fixes most visual issues.

If you experience extreme slowness, delays in sending messages, or constant disconnections, the issue could be with your local network. Try disconnecting from your current Wi-Fi/Ethernet network and connecting to an alternative network or share mobile data from your phone to rule out intermittencies from your internet provider.

If you work within a corporate network with high security levels, your company likely has a Proxy Server or Firewall that is blocking real-time data traffic from our platform.

💡 Does the problem persist? If after applying these basic recommendations you continue to experience failures in your environment, remember that you can open a ticket immediately with our technical team through the Official Support Channel.

Keep your work environment error-free! 🚀

Applying these basic maintenance routines to your browser and network will allow you to resolve 90% of common operational issues, ensuring that your agent team provides support without interruptions and at the highest level. ✅