Basic Troubleshooting Steps in Atom
In this article, we provide you with some basic but useful recommendations to make your experience with Atom the best.
If you encounter any difficulties while interacting with Atom, such as display errors, we recommend that you perform the following practices:
Cache and Cookie Cleaning:
Clearing your browser's cache and cookies is essential to keep it agile and efficient. The cache temporarily stores data from visited websites, while cookies are small files that contain information about your preferences and online sessions.
Below, we leave you the articles corresponding to the most popular browsers so you can perform this cleaning.
Google Chrome:https://support.google.com/accounts/answer/32050?hl=es-419&co=GENIE.Platform%3DDesktop
Mozilla Firefox:https://support.mozilla.org/es/kb/Borrar%20cookies
Network Change:
If you experience connection problems or slowness, consider changing your network to improve the experience. Simply disconnect from your current network and connect to a different network or activate mobile data on your device if you are using a cellular plan.
Browser Change:
If you find that Atom works more smoothly in a specific browser, consider switching to that browser to improve your experience.
Incognito Tab:
Using incognito tabs in your browser can be useful to avoid possible conflicts with extensions or custom settings that could affect Atom's performance. Incognito browsing disables extensions and does not save browsing history, which can help isolate any problems related to browser configuration.
By following these best practices, you can optimize your experience when using Atom, ensuring optimal performance and smooth browsing. Remember that regular maintenance of your browser and adaptation to different network conditions can make a difference in efficiency and productivity when working with this powerful software development tool.
Proxy Servers
For AtomChat to function correctly, if your company has a Proxy Server, a series of URLs must be added as part of the exceptions (URLs Whitelist). You can consult the following article for better information.
In case you continue with the inconveniences, please contact our Support team here