Interaction date

Channel: Shows both the platform and the associated phone number. Ex: WA +504273890583. Possible platforms: (WA whatsapp, FB facebook, IG instagram, WEB web plug-in, TW twitter).

Webhook:

Last status:

Typing type:Positive endNegative endSelf-management end (bot)AutomaticFollow-upSelf-management follow-up (bot)

Positive end

Negative end

Self-management end (bot)

Automatic

Follow-up

Self-management follow-up (bot)

Flow typing: Name of the conversation typing.Note 1: If there is more than one typing in the conversation, only the last one will be displayed.

Note 1: If there is more than one typing in the conversation, only the last one will be displayed.

Flow tags: the tags that the flow has are listed

Total Contacts: Represents the number of unique people (phone numbers) who have been on the campaign lists sent in the date period selected in the filters (default last 30 days).

Successful sends: Represents the number of conversations that have been started in the selected date period.Clarification 1: This number will be different from the one obtained in the "General Report" with the outbound filter, since in the "general report" we measure started conversations and many campaigns (of any type) are sent on an ongoing conversation, that is, open. Generating that in all the "Outbound" reports these cases will be counted as "Successful sends" but not as a new "started conversation" since it was sent on an open conversation. As a result, we will always observe a greater number of "successful sends" within the "Outbound" reports than of the "Conversations started" metric in "General Report" even though it has the same campaign filters.

Clarification 1: This number will be different from the one obtained in the "General Report" with the outbound filter, since in the "general report" we measure started conversations and many campaigns (of any type) are sent on an ongoing conversation, that is, open. Generating that in all the "Outbound" reports these cases will be counted as "Successful sends" but not as a new "started conversation" since it was sent on an open conversation. As a result, we will always observe a greater number of "successful sends" within the "Outbound" reports than of the "Conversations started" metric in "General Report" even though it has the same campaign filters.

Assigned: Represents the number of conversations that are then assigned to an agent.

Sales: Represents the number of conversations that were typed with a sales-type typing.

Sends per day: Number of templates sent per day for flow-type campaigns.Clarification 1: Maximum last 60 days in the displayClarification 2: The trend line is shown in dotted lines of the selected period.

Clarification 1: Maximum last 60 days in the display

Clarification 2: The trend line is shown in dotted lines of the selected period.

Conversion Funnel: Represents the number of conversations that went through each stage of the process.Clarification: There is the possibility that in the "Outbound Summary" report there are more conversations assigned to agents than read and answered even though they are in previous steps in the funnel. This occurs because in the sending of individual templates there is no information on whether it was read or answered, but there is information on assignment. In all other Outbound shipments it behaves like a traditional funnel.

Clarification: There is the possibility that in the "Outbound Summary" report there are more conversations assigned to agents than read and answered even though they are in previous steps in the funnel. This occurs because in the sending of individual templates there is no information on whether it was read or answered, but there is information on assignment. In all other Outbound shipments it behaves like a traditional funnel.

Webhooks Performance: Its objective is to be able to see and compare Webhook type campaigns in volume of contacts and performance in views, answered, assigned and sales (number and percentages)

Distribution by last typing: Number of times each type of typing has been used by group.

Typing Summary: Number of times each typing has been used and the type to which it belongs (Positive End / Negative End). Only considers assigned and typed conversations.

First option chosen: Shows us the options chosen by the client in the first "Evaluate" type option within flowbuilder.Clarification: Soon it should be selected in flowbuilder which is the question for which you want to view the options chosen in reporting since not always the first is the most important and you can enter through different parts of the flow.

Clarification: Soon it should be selected in flowbuilder which is the question for which you want to view the options chosen in reporting since not always the first is the most important and you can enter through different parts of the flow.

End of flow: Shows us the number of conversations with their type of end.Assign to agentAbandonment (the client stops answering the bot and the flow does not assign or end the flow)End of flow (end of flow element of flowbuilder)

Assign to agent

Abandonment (the client stops answering the bot and the flow does not assign or end the flow)

End of flow (end of flow element of flowbuilder)

Flow typings route: Shows the number of times you went through that typing in the flow. It would be a "Funnel of typings"

Flow tags route: Shows the number of times you went through that tag in the flow. It would be a "Funnel of tags"

Last message prior to abandonment: Shows which is the last message that is shown to the client prior to abandonment in the bot.