Atom

Frequently Asked Questions about Reporting

Reports

Reports Module

How to Interpret the Real-Time Report?

How to interpret the metrics in the General Report in Atom?

How to interpret the Inbound Metrics report: Click to WhatsApp?

How to interpret the Inbound Metrics report: Bots section?

Inbound Report – A Step-by-Step Guide

Outbound Metrics: Flows Campaigns Section

Outbound Metrics: Campaign Categorization

Outbound Metrics: Template Campaigns Section

Outbound Metrics: Webhooks Section

Outbound Metrics: Individual Templates Section

Outbound Metrics: Flows by Call Disposition

Where can I see if a client replied to an outgoing conversation?

How are sales from WhatsApp campaigns analyzed in the Bots Report?

Outbound Metrics: Summary Section

Agent Report in Atom

Agent Metrics: Agent Status

How do I see my agents' performance and optimize my customer service? Agent reports are the answer!

How are response times calculated in the Service Level report?

How to interpret the Agents: Service Level report?

How does the Billing Metrics report in Atom work?

Billing Metrics

Find answers and get help from Intercom Support and Community Experts

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