How do I download or export Atom Reports?
This article explains how to download Atom reports in different formats, who can do it, and what to keep in mind when exporting them to ensure the data is accurate, especially regarding the time zone.
Reports are very important, for example, forSupervisorsorAdministratorsto present performance reports periodically in the respective hierarchical structures of their companies, evaluate the performance of their work teams, analyze and make decisions regarding service levels; or even for certain audit requests. Atom, in addition to having a broadReports Modulewhere you can view multiple data and information that facilitate all these tasks, it also allows the download ofDaily ReportsandHistorical Reports.
❓Frequent question or initial context
How can I export Atom reports for presentation in audits, performance reports, or team analysis?
Atom allows the download ofdaily reportsandhistorical reports, useful for supervisors and administrators who need to document the performance of their teams, analyze service levels, or present data to their superiors.
🤓 Explanation
TheReportsmodule in Atom includes multiple options for viewing and analyzing data in detail. Although they can be consulted directly on the platform, it is also possible to export them for offline analysis or for internal presentations.
🔐Only users with the role of Supervisor or Administratorcan download reports.
Reports can be downloaded in the following formats:
.csv(comma separated values)
.xlsx(Excel)
.json(structured format for developers)
In addition, you can export thecurrent view in PDF, ideal for quickly presenting a visual summary.
⚙️ Troubleshooting: Step by step
To download a report (daily or historical):
Enter theReportsmodule from the Atom panel.
Select the type of report you want to export.
Apply thenecessary filtersaccording to the desired analysis (dates, channels, groups, etc.).
Click on thethree dots icon(⋮) located in the upper right part of the module you want to download.
Select the option"Download results".
Choose thedownload format:.csv,.xlsxor.json.
Select whether you want the fileformatted or unformatted.
Click on"Download".
To export the tab as a PDF:
Click on the option"Export tab as PDF"located in the upper right corner.
This will generate a visual PDF document of the current view.
✅ Possible solutions
📌 If the time zone of the downloaded data does not match the expected one:
The downloaded report may use a different time zone than your current location.
To fix this, review the settings inMy Company > My Company Information, and adjust the time zone.
You can also consult the article: “How to adjust my time zone when downloading a report?”
📌 If the data appears altered in Excel (numbers rounded, without decimals):
Avoid applying automatic formats after downloading.
It is recommended to open the files in Excel or Google Sheets and apply acustom decimal formatto preserve the accuracy of the data.
📝 Additional notes
Exported reports can include up to1,000,000 records, while the view on the platform shows a maximum of2,000 rows.
Exporting the data allows for additional cross-references, custom graphics, and deeper analysis outside of Atom.
Exporting to PDF is ideal for quick visual presentations, but is not suitable for detailed data analysis.