In Atom, the reporting section is an essential tool for measuring and analyzing the performance of the various areas of your company. The reports that Atom offers are designed to provide a comprehensive and detailed view of the most relevant metrics, allowing you to effectively track and make decisions.

Below, we will tell you how to access it, the different types of reports available in Atom, and what each of them includes.

To access the reporting in Atom, it is essential to log in with an account that has administrator or supervisor permissions. Once inside the system, follow these steps:

Go to the left sidebar menu.

Select the Reports section.

From this section, you can explore the different types of reports that Atom offers.

Atom has four main types of reports:

This report is continuously updated and provides real-time information on:

Available agents.

Number of active conversations in the inbox.

This report offers a broad overview of general metrics, both Inbound and Outbound:

Inbound: Includes traffic initiated by customers, such as questions to the bot or clicks on WhatsApp links.

Outbound: Corresponds to traffic generated towards customers through flow campaigns, individual templates, webhooks, and others.

Here, information about the performance of agents is concentrated, with key metrics such as:

Service level.

Agent statuses (online, offline, lunch, break, etc.).

This report is essential for evaluating the quality of care and status changes of agents.

This report allows you to visualize:

Conversations billed per client.

Estimates of billing projections.

Each report includes information icons (i) that explain the meaning of the metrics and numerical values. This ensures clarity when analyzing the data.

Data remains available for 6 months.

Reports are updated daily, except for the Real-Time Report, which is updated continuously.

The time zone used in the reports is configured in Settings > My Company > Configurations. Verify this setting to ensure accuracy.

You can download the reports (except for the Real-Time Report) by following these steps:

Go to the Audit tab.

Click on the three dots to choose the download format.

Select the corresponding link to export as PDF.