How to Send WhatsApp Templates to Resume Conversations with Atom
In response to Meta's restrictions on WhatsApp, Atom offers an efficient solution: message templates. These allow users to reactivate expired conversations quickly and professionally. We'll tell you how to use them here
IMPORTANT: Just sending the template DOES NOT activate the conversation immediately. For it to be activated, a response must be received from the user who was contacted.
Here we give you more context about sending templates:
24-Hour Restriction on WhatsApp by Meta:
Meta reviews and approves each message template to maintain high-quality content and above all... avoid SPAM, which is why you are asked to send a template to reactivate your conversations.
The Solution: Whatsapp Templates in Atom
Here at Atom, we offer you an effective solution to resume expired conversations: templates. These are responses that you can create from scratch, with the magic of Atom or through predefined templates and allow agents to resume communication quickly and efficiently, maintaining a level of professionalism and personalization.
Steps to respond to a conversation with Templates:
IMPORTANT: in order to send the template, the management must be assigned to a group, because if it is assigned to the bot, the templates will not appear. In addition, the group to which the client is assigned must have templates assigned.
Access the Conversations Section:Log in to Atom and go to the Conversations section. Select the conversation of your interest.
Select your Template:Once that conversation is selected, you will see that it says Conversation Expired, so there you will click and you can search for a template that is loaded in the group to which your user belongs.
Select and Send:Choose the most appropriate template, send it and that's it!
If you want to perform this action in bulk, visit our article on sending templates in bulk.