What is Twilio and how can I use it in Atom?
In this article, we tell you what Twilio is and how you can use it in Atom as an alternative to WhatsApp Calls.
❓What is Twilio in Atom?
Twilio is an alternative to WhatsApp Calls that allows you to make calls without having to request permission from customers.
Has it happened to you that you need to make automatic or collection calls, but you cannot depend on your clients granting prior permission to receive them? In these cases, using Twilio may be the best alternative.
Twilio is a third-party provider that allows you to make calls directly from Atom, without having to request authorization from the customer. It is not related to WhatsApp Calls: it is simply another way to manage calls within the platform, and is especially useful in use cases such as voice campaigns or collection management.
📍Where to configure it:
Settings > Calls > Twilio
🛠️How to configure it:
Click onImport phone.
Enter your number's data in Twilio:Country code.Phone number.SID, Token and label configured in your Twilio account.
Country code.
Phone number.
SID, Token and label configured in your Twilio account.
Click onImport.
🔑Where do I find the Twilio data?
☎️When to contact support?
If Twilio does not recognize your imported number.
If the voice campaign does not run.
If the channel does not appear in the list when activated.