💻 Enabling notifications on the Web platform
If you work from your computer and are not receiving visual or audio alerts, you must perform three key verifications in your session and in your browser:
1. Activate Profile controls in Atom
Log in to Atom and go to your Profile settings (usually located in the bottom left or top right corner, depending on your interface).
Make sure to turn on the "Enable Sound" and "Enable notifications" toggles.
2. Check Browser Site Settings
If the problem persists, make sure your browser has Atom on its list of permanently authorized sites:
Go to your browser Settings (e.g. Google Chrome) and look for the Privacy and security section.
Enter Site settings and then click on Notifications.
Make sure the general toggle is active and verify that the Atom address is listed under the category "Sites allowed to send notifications".
📱 Enabling notifications on the Mobile App (Android and iOS)
If you use our official application on your mobile phone to assist your customers on the go, follow these steps to configure your alerts:
Open the Atom application on your mobile device.
Expand the left side menu (you can do this by swiping the screen from the left edge to the center or by tapping the three-line icon in the top left corner).
Select the Settings section.
Within this menu, turn on the general options to enable notifications for new conversations and new messages, as well as the toggle to enable sound.
⚠️ Does the problem persist? (Mobile troubleshooting)
If you followed the previous steps on your mobile phone and still are not receiving alerts, apply these two technical support measures:
Operating system notification center: Exit the Atom app, go to your phone's general Settings -> Applications -> Atom. Enter the Notifications section and make sure that the operating system's general permissions are set to Allow, including lock screen alerts and sound priorities.
Factory reinstall: If your phone's permissions are in order but the app is still silent, completely uninstall the Atom application from your device, restart your phone, and download it again from the Google Play Store or App Store to restore native communication permissions.
Always respond on time! 🚀
Correctly configuring your alerts and sounds on both your computer and mobile phone will ensure you are available at the exact second a customer needs you, drastically reducing your first response times. ✅