Why doesn't a template that has already been approved for sending appear?
If you have already created a template and it does not appear for your advisors to use, make sure to check that the group to which your advisors belong is selected.
To do this go to:
Settings
Messaging
Templates
Select the number under which the template was created
Click on the 3 dots on the right side of the template
Go to the Select groups option
Verify that it is selected.
If it still doesn't appear, contact support.