❓ Why don't I see an emoji button?
When building or editing quick responses in Atom, it's normal to want to include emojis to make messages friendlier and more expressive. However, you may notice that there is no visible button in the editing box to add them directly.
Don't worry! You can insert them easily anywhere on the platform using the native keyboard shortcuts on your computer.
⌨️ Keyboard shortcuts by Operating System
Depending on the device you use, these are the direct commands to open the hidden emoji panel on your system:
🪟 On Windows: Press the Windows + . (period) key or the Windows + ; (semicolon) key. Either combination will open the floating panel.
🍎 On Mac (macOS): Press the Control + Command + Spacebar combination to bring up the emoji selector.
🐧 On other systems (such as Linux): You can use websites like getemoji.com. Simply search for the icon, copy it, and paste it into the text field in Atom.
🛠️ Step-by-step to insert them
To ensure the shortcut works correctly, follow these simple steps:
Position yourself in a valid field: Make sure you have the text cursor active (blinking) within a writing area, such as editing a quick response, creating a template, or directly in the manual chat bar.
Execute the shortcut: Use the key combination corresponding to your system.
Select and insert: Click on the desired emoji in the popup window and it will automatically insert where you left the cursor.
Practical example: "Thank you for scheduling with us! 🎉 We look forward to seeing you on the agreed date."
📞 When to contact Support?
Since emojis are an operating system feature, the panel should always open. However, you should raise a ticket with our team if you experience unusual behavior within Atom:
When sending a message with emojis, they do not display correctly in the customer's chat.
You observe display errors or the system replaces the emoji with strange characters (such as black diamonds with question marks or empty boxes).
💡 Tip for your report: If you contact us about a display issue, remember to include which web browser and operating system you are using, a screenshot of the error, and an example of the affected text.
Humanize your conversations! 🚀
Mastering keyboard shortcuts to insert emojis will allow you to configure much more empathetic quick responses in record time, achieving a closer and more modern connection with your customers. ✅