👋 How to set up a custom greeting in the prompt?
Unlike what it might seem, there is no section called [Greeting] within the valid structure of prompts. If you want the bot to respond with a fixed greeting or a specific initial message, this must be configured correctly within the [Tasks] block.
❌ Common mistake: using [Greeting] as a section
Although it may seem intuitive to include a section called [Greeting], this is not a section recognized by the AI, therefore, any content there will not be taken into account when executing the flow.
✅ Correct way: configure the greeting within [Tasks]
You can include a clear instruction like the following:
This type of message allows the AI to return a coherent and specific greeting each time it detects a greeting from the user.
📌 Additional recommendations
| ✔️ |
| Best practices |
| ✅ |
| Use clear and direct phrases so that the AI understands the context |
| 🧠 |
| Place this instruction in the [Tasks] section, never outside of it |
| 🔍 |
| Simulate the flow to validate that the greeting is activated correctly |
| 🔁 |
| Check consistency if you use this prompt in different campaigns |
📎 Correct prompt structure
As a guide, the recommended structure is:
⚠️ Other frequent warnings
Do not invent new sections such as [Greeting], [FollowUp] or similar.
Avoid duplicating instructions in multiple sections.
If the prompt is extensive, remember that the order and clarity of the text influence the performance of the AI.