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Types of Smartons and their use cases

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🧩 Types of Smartons and their use cases

1️⃣ Generic Smarton

🔎 What is it?

A flexible and customizable assistant that is configured using prompts.

It is used to answer general questions, act as a start menu or even integrate an additional knowledge base.

✨ What it can do

  • Answer frequently asked questions.

  • Guide the user towards different paths in the flow.

  • Detect intentions and redirect the conversation.

  • Save key information (example: name, email).

  • Update the stage of a prospect (e.g. from Awareness to Lead).

📌 Use Cases

  • Main welcome menu.

  • Answering frequently asked questions about the company.

  • Routing users to specific products or services

2️⃣ Field Saving Smarton

🔎 What is it?

An assistant specialized in collecting and validating user information.

The data is saved in specific Atom fields (they can be mandatory or optional).

✨ What it can do

  • Request personal data (example: phone, address).

  • Validate that the required fields are complete.

  • Enrich the customer's profile for future follow-ups.

📌 Use Cases

  • Financial: collect information for credit applications.

  • Education: record data of students interested in programs.

  • Services: schedule appointments with contact and availability data.

🔗 Quick Comparison

| Smarton Type |

| Main purpose |

| Use examples |

| Generic |

| Answer general questions and guide flows |

| Frequently asked questions, initial menu |

| Field Saving |

| Collect and validate data |

| Conversational forms, scheduling |

💡 Recommendation

Don't think of Smartons as isolated tools. The real power is in combining them:

  • The Generic as a starting point.

  • The Field Saving to collect data and close processes.

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