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🧩 Types of Smartons and their use cases
1️⃣ Generic Smarton
🔎 What is it?
A flexible and customizable assistant that is configured using prompts.
It is used to answer general questions, act as a start menu or even integrate an additional knowledge base.
✨ What it can do
Answer frequently asked questions.
Guide the user towards different paths in the flow.
Detect intentions and redirect the conversation.
Save key information (example: name, email).
Update the stage of a prospect (e.g. from Awareness to Lead).
📌 Use Cases
Main welcome menu.
Answering frequently asked questions about the company.
Routing users to specific products or services
2️⃣ Field Saving Smarton
🔎 What is it?
An assistant specialized in collecting and validating user information.
The data is saved in specific Atom fields (they can be mandatory or optional).
✨ What it can do
Request personal data (example: phone, address).
Validate that the required fields are complete.
Enrich the customer's profile for future follow-ups.
📌 Use Cases
Financial: collect information for credit applications.
Education: record data of students interested in programs.
Services: schedule appointments with contact and availability data.
🔗 Quick Comparison
| Smarton Type |
| Main purpose |
| Use examples |
| Generic |
| Answer general questions and guide flows |
| Frequently asked questions, initial menu |
| Field Saving |
| Collect and validate data |
| Conversational forms, scheduling |
💡 Recommendation
Don't think of Smartons as isolated tools. The real power is in combining them:
The Generic as a starting point.
The Field Saving to collect data and close processes.
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