In this article we will show you how to create and customize an AI Agent in Atom, using the Flowbuilder flow builder. You will learn step by step how to generate an inbound traffic bot that automates your first interactions with customers, tailored to your business's specific needs. Ideal if you're looking to optimize response times and improve user experience from the first contact.
❓Frequently asked question or initial context
Do you want to automate customer service from the first contact? In Atom you can create an AI Agent, an intelligent bot capable of interacting with your users, responding to inquiries and routing according to custom rules. In this article we will explain how to create an inbound traffic bot from scratch using Flowbuilder in just a few steps.
🛠 Step by step to create and modify an AI Agent in Atom
Access the Bots module
From the admin panel, go to the left side menu, select Settings > Platform > Bots and click create bot.
Complete the name and description
Enter a name and brief description of what the bot will do and click create. Keep in mind that if you already have a bot downloaded in json format you will be able to upload it, or you can search in the flow library if you want to find ideal flows.
Customize the generated flow
Once the bot is created, Atom will show you the initial flow. From there, you can modify the message texts by clicking on each component, add new branches or change assignment groups to correctly route inquiries.
Additionally, you can duplicate the flow, which is very useful when you need to edit a flow that is already in production without taking risks: you duplicate the current version, work on the copy peacefully and, when it's ready, connect the new version to replace the old one.
💼 Practical example or use case
An automotive company needed to automate the first contact with its customers. By describing that it sold Toyota vehicles and required scheduling test drives, Atom generated a bot with:
Informational messages about available models
Routing to advisors based on interest
A test drive appointment scheduling component
This reduced initial response time and improved the quality of routing.
📝 Additional notes
Bots created with Flowbuilder can be modified at any time.
It is possible to integrate these bots with other channels and configurations to expand their reach.
📞 When to contact support?
We recommend contacting our team if you experience any of the following issues:
Creation problems: You cannot create a new bot or the button is not responding.
Communication failures: The bot does not respond on the desired input channels.
📝 What should you include when contacting us?
To be able to help you much faster and more accurately, please make sure to include the following information in your report:
Visual evidence: Screenshots of the error (if any).
Context: The type of bot you were trying to create or configure.
Detail: A brief and clear description of the problem or the steps you took before the error.
Your intelligent assistant is ready to be configured! 🚀
With your AI Agent configured, you guarantee precise and immediate responses at all times. Free your team from repetitive tasks and let artificial intelligence elevate the quality of your service. ✅