How do I create and modify an AI Agent?
In this article, we'll show you how to create and customize an AI Agent in Atom, using the Flowbuilder flow builder. You will learn step by step how to generate an inbound traffic bot that automates the first interactions with your customers, adapted to the specific needs of your business. Ideal if you are looking to optimize response times and improve the user experience from the first contact.
❓Frequently asked question or initial context
Do you want to automate customer service from the first contact? In Atom you can create an AI Agent, an intelligent bot capable of interacting with your users, answering queries and forwarding according to personalized rules. In this article we will explain how to create an inbound traffic bot from scratch using Flowbuilder, in a few steps.
🛠Step by step to create and modify an AI Agent in Atom
Access the Bots moduleFrom the administration panel, go to the left side menu, selectConfigurations > Platform > Botsand click onCreate new bot.
Access the Bots module
From the administration panel, go to the left side menu, selectConfigurations > Platform > Botsand click onCreate new bot.
Complete the name and descriptionEnter a name and a brief description of what the bot will do and clickCreate. Keep in mind that if you already have a bot downloaded in json format you can upload it, or you can search the flow library if you want to find ideal flows.
Complete the name and description
Enter a name and a brief description of what the bot will do and clickCreate. Keep in mind that if you already have a bot downloaded in json format you can upload it, or you can search the flow library if you want to find ideal flows.
Customize the generated flowOnce the bot is created, Atom will show you the initial flow. From there, you can modify the texts of the messages by clicking on each component, add new branches, or change the assignment groups to correctly redirect the queries.Also,you can duplicate the flow, which is very useful when you need to edit a flow that is already in production without taking risks: you duplicate the current version, work on the copy with peace of mind and, when it is ready, connect the new versionto replace the previous one.
Customize the generated flow
Once the bot is created, Atom will show you the initial flow. From there, you can modify the texts of the messages by clicking on each component, add new branches, or change the assignment groups to correctly redirect the queries.
Also,you can duplicate the flow, which is very useful when you need to edit a flow that is already in production without taking risks: you duplicate the current version, work on the copy with peace of mind and, when it is ready, connect the new versionto replace the previous one.
💼Practical example or use case
An automotive company needed to automate the first contact with its customers. When describing that it sold Toyota vehicles and required scheduling test drives, Atom generated a bot with:
Informative messages about available models
Referral to advisors based on interest
An appointment scheduling component for test drives
This reduced initial response time and improved the quality of referrals.
📝Additional notes
Bots created with Flowbuilder can be modified at any time.
It is possible to integrate these bots with other channels and configurations to expand their reach.
📞When to contact support?
We recommend that you write to us if:
You cannot create a new bot or the button does not respond.
The bot does not respond in the desired input channels.
When contacting us, please include:
Screenshots of the error (if any).
The type of bot you were trying to create.
Brief description of the problem.