Why is my message with a link split into two parts?
In this article, we explain why, when you include a link in a message, Atom may split it into two parts, and how to avoid it with a simple workaround.
❓Frequently asked question or initial context
It is common that, when sending a message with text + link from campaigns or from the message component, the system divides it into two parts: one with the text, and another with the link.
This occurs due to a WhatsApp configuration that prioritizes the visibility of the links, but it can affect the presentation of your message if you didn't foresee it.
🛠Troubleshooting: Step-by-step to understand the behavior
1. Identify if your message includes text + link in the same blockExample:Check out our new collection! https://myweb.com/news
2. Check how the message looks in the preview or in the sendingVerify if it was sent like this:
Message 1:Check out our new collection!
Message 1:Check out our new collection!
Message 2:https://myweb.com/news
Message 2:https://myweb.com/news
3. Consult the message component documentationIt details that, if a message contains text + link, the system may divide it automatically due to formatting and visibility issues in WhatsApp.
✅Possible solutions
✔️ Recommended option (workaround):The simplest trick is to remove the "https://" from the link, so the system doesn't interpret it as a rich link and sends the complete message as a single block.
Example:
Before:Check out our new collection! https://myweb.com/news
After:Check out our new collection! myweb.com/news
📌WhatsApp still interprets it as a clickable link on most devices, but it prevents the system from separating it.
📝Additional notes
This behavior occurs both in campaigns and in the message component within flows.
This behavior occurs both in campaigns and in the message component within flows.
It is important to consider that if the link without https://points to a page without automatic redirection, it may not work correctly in some browsers.
It is important to consider that if the link without https://Points to a page without automatic redirection, it may not work correctly in some browsers.
💼Practical example or use case
A campaign included the following message:Take advantage of the discounts! https://offers.com/sale
Result in WhatsApp:
Message 1:Take advantage of the discounts!
Message 1:Take advantage of the discounts!
Message 2:https://offers.com/sale
Message 2:https://offers.com/sale
The team replaced the text with:Take advantage of the discounts! offers.com/saleAnd the message was sent complete in a single block.
📞When to contact support?
Contact support if:
The message continues to be divided even after applying the workaround.
The message continues to be divided even after applying the workaround.
The link breaks or is not clickable on specific devices.
The link breaks or is not clickable on specific devices.
There are differences in behavior between channels (official WA, WA Cloud, etc.)
There are differences in behavior between channels (official WA, WA Cloud, etc.)
Please include:
Screenshot of the configured message component or campaign.
Screenshot of the configured message component or campaign.
Visual result in WhatsApp.
Visual result in WhatsApp.
Name of the flow or campaign where the behavior was reproduced.
Name of the flow or campaign where the behavior was reproduced.