Using Atom to create message templates redefines and optimizes the process of personalizing messages in WhatsApp campaigns. This approach dynamically adapts to the provided target information, adjusting to the specific contact needs of the end-user and maintaining an assertive tone. Through precise instructions on the desired content in the template and the choice of the appropriate conversational tone, along with the ability to manage interactive buttons, Atom provides an advanced personalization experience. The presence of artificial intelligence adds a component of dynamic suggestions, allowing users to explore various options and select the most effective template for their campaign. Discover in this article how to generate templates with the magic of Atom and put them into practice!

Now you can also experience the magic of Atom in your conversations with customers. Through artificial intelligence, you can get a summary of conversations with your customers and you can also get intelligent suggestions when providing an answer.

Intelligent suggestions are automatic messages provided by AI according to the context of the conversation. If you are not satisfied with the suggestions, remember that you can refresh the suggestion and choose others that are appropriate to what you are looking to answer. Once satisfied, select the option and send the message!

When this functionality is enabled, every time a customer sends a voice message, Atom, with the support of Artificial Intelligence, will be able to transcribe the sent voice note to text.

When receiving a voice message, the transcribing status will appear, and then the text corresponding to the message will appear.

This allows the agents' focus not to be altered by the sending of voice messages and in this way, they can visualize the request of the voice message in a note, quickly, streamlining and improving the quality of their care.

When this functionality is enabled, every time a customer sends a voice message, the Atom bot, with the support of Artificial Intelligence, will be able to understand the context of the voice note and respond based on what the customer requested in the voice note.

If the customer requests an assignment to an agent, the bot can also do it.

To enable conversations with the magic of Atom, you must do so fromConfiguration >> Conversationsand there you must enable the options of the Magic of Atom in Conversation Summary and Suggestions. For the transcription of voice message to text, you must enable the option Transcribe voice notes to text. You can enable them separately, in case you want to try one option or another.

Once the options are enabled and the conditions previously mentioned in the important section are met, you will be able to visualize these functionalities.