What are the permissions included in each Atom role?
Atom comes pre-configured with 3 types of user roles (Agent, Supervisor, and Administrator), which are assigned permissions within the application according to the function they perform.
Each of these user roles comes pre-configured with the following access permissions:
Agent:Conversations ModuleCustomer Module (except Download and Block Customer)New Conversations
Conversations Module
Customer Module (except Download and Block Customer)
New Conversations
Dashboard Module
Dashboard Module
Quick Campaign Send
Quick Campaign Send
Supervisor:Conversations ModuleCustomer ModuleReports Module (real-time, historical, and daily only)Monitoring ModuleUser ModuleConfiguration Module (only Customer Configuration, tags, typifications, quick responses, categories, unlock customers)New ConversationsDashboard ModuleCampaigns Module (quick send)Blocked Customers Module
Conversations Module
Customer Module
Reports Module (real-time, historical, and daily only)
Monitoring Module
User Module
Configuration Module (only Customer Configuration, tags, typifications, quick responses, categories, unlock customers)
New Conversations
Dashboard Module
Campaigns Module (quick send)
Blocked Customers Module
Administrator:Conversations Module
Conversations Module
Customer ModuleReports ModuleMonitoring ModuleUser ModuleGroups ModuleAutomated Tasks ModuleConfiguration ModuleNew ConversationsDashboard ModuleCampaigns Module
Customer Module
Reports Module
Monitoring Module
User Module
Groups Module
Automated Tasks Module
Configuration Module
New Conversations
Dashboard Module
Campaigns Module
Blocked Customers ModuleFacebook Marketing ModuleWhatsapp Flows ModuleAtom Magic Module
Blocked Customers Module
Facebook Marketing Module
Whatsapp Flows Module
Atom Magic Module
Keep in mind:
It is not possible to create Roles with repeated names.