If when trying to register a new team member on your platform you receive this blocking message, it means that that email address already exists and is registered in another Atom environment (that is, in the workspace of another company or account).

As a security measure and system architecture, the same email address cannot coexist active in two different Atom instances simultaneously.

To understand it better, let's imagine the following scenario:

Juan owns two different companies and manages both with Atom, but in separate accounts:

His personal email is [email protected]. He initially purchased Atom for his parts company and registered that email there. Later, he acquired a second Atom account for his accessories sales (a separate environment).

When trying to create his administrator user in the new accessories account using the same email ([email protected]), the system will throw an "email in use" error, because that address is already tied to the parts account database.

To be able to use that email address in your new environment, you must request a manual account release. Follow these steps:

Nothing stops your team from growing! 🚀

Although it requires a small administrative step, understanding how Atom manages identities will help you maintain the security of your access and correctly organize your collaborators in each business line. ✅