Unlike what might seem, there is no section called [Greeting] within the valid structure of prompts. If you want the bot to respond with a fixed greeting or a specific initial message, this must be configured correctly within the [Tasks] (Tasks) block.
❌ Common error: using [Greeting] as a section
Although it may seem intuitive to include an exclusive section called [Greeting], this is not a recognized section by Artificial Intelligence. Therefore, any content or instruction you place there will not be taken into account when executing the flow.
✅ Correct way: configure the greeting within [Tasks]
For the bot to greet correctly, you must include the instruction within the main tasks. You can use a clear instruction like the following:
👉 Example instruction: "When the user starts the conversation or sends a greeting, you must always respond with the following exact message: 'Hello! I am your virtual assistant. How can I help you today?'"
This type of structured message allows the AI to return a coherent and specific greeting each time it detects the start of the interaction.
📌 Additional recommendations
To ensure your greeting works perfectly, follow these best practices:
✅ Be direct: Use clear and direct phrases so the AI understands exactly the context and what it should say.
🧠 Strict location: Place this instruction only in the
[Tasks]section, never outside of it.🔍 Run tests: Always simulate the flow to validate that the greeting activates correctly on first contact.
🔁 Keep consistency: Review tone consistency if you use this same prompt replicated across different campaigns or flows.
📎 Correct prompt structure
As a general guide, remember that the valid and recommended structure for the AI to process your prompts without errors is based on these main sections:
[Context](Bot context and personality).[Tasks](Tasks to perform, Your greeting goes here!).[Rules](Rules and restrictions).
⚠️ Other frequent warnings
Don't invent sections: Avoid creating new tags that don't exist in the system, such as
[Greeting],[FollowUp]or similar.Don't duplicate: Avoid repeating the same greeting instruction in multiple sections (for example, putting it in Context and in Tasks at the same time).
Watch the order: If the prompt is extensive, remember that chronological order and text clarity greatly influence AI performance and accuracy.
Start your chats off on the right foot! 🚀
By correctly structuring your greeting within the [Tasks] section, you ensure that your virtual assistant provides a warm, accurate welcome from the first message. ✅