How to change the automatic closing time of conversations in Atom?
This article details how to configure the automatic closing of conversations in Atom to keep trays tidy and prevent the accumulation of inactive chats.
❓Frequently asked question or initial context
Some users want all conversations that have already expired to be automatically typed or closed from agents' trays to keep them clean and ensure that inactive chats do not saturate the platform.
⚙️Troubleshooting - Step by step
If you want to change the automatic closing time of a conversation, follow these steps:
Go toSettingsin the Atom administration panel.
Go to theConversationssection.
Click onPreferences.
Scroll down to find the optionAutomatic closing of conversations.
Adjust the number of days that must pass after the client's last response for the conversation to close automatically.
Save the changes.
📝Additional notes
Automatic closing returns conversations to the bot, meaning that if a client whose conversation was automatically closed (typed) writes again, the bot will respond.
Conversations from WhatsApp expire 24 hours after no activity.