Types of Conversation Closure and how they workWhen interacting with chatbots or advisors, it is essential to understand the different types of conversation closure that Atom provides. Here we will explore two of them:conversation closure by flow endandautomatic conversation closure.Closure by Flow End:Closure by flow end refers to the termination of a conversation once the user has obtained the information or answer they were looking for and wishes to end the interaction. Imagine you make a query to a chatbot and get the answer you need within the conversation flow. At this point, it is crucial to provide the user with an adequate exit. To achieve this, we can use a message component with a farewell text, accompanied by the flow end component, which marks the end of the interaction. This type of closure is useful for providing a natural conclusion to the conversation and preventing the user from feeling trapped in an endless cycle.

Automatic Conversation Closure:Automatic conversation closure is a process that sets a time limit for the duration of an interaction, after which the conversation closes automatically. This approach is especially useful for managing the cleaning and organization of conversations. For example, in Atom, conversations expire after a certain period of customer inactivity, which varies depending on the communication channel used (WhatsApp, Facebook, Telegram, among others). Once a conversation expires, it is moved to the Expired Conversations tray, and the system initiates an automated cleaning process to keep the platform organized and efficient.

Conversation expiration times vary depending on the channel through which it was generated:

Once conversations expire, they move from theActive Conversationstray to theExpired Conversationstray, and from that moment the closing time is calculated in which the conversations will be cleaned automatically. From Atom, a prudent time of2 daysand a system classification (Automatic conversation closure) was established by default so that the cleaning process of theExpired ConversationsandOutgoing Conversationstrays is carried out, which is completely configurable by the Administrator.

To configure automatic conversation closure in Atom, the Administrator must have the necessary permissions and follow these steps:1. Access theConfigurationsmodule.2. Select theConversationsoption.3. Go to theAutomatic conversation closuresection.4. Set the desired time for cleaning the Expired Conversations tray, according to the needs of your company.5. Select the positive or negative end classification for automatic closure, if necessary.6. Save the changes made.This configuration allows adapting the automatic closure process to the specific preferences and requirements of each company, ensuring efficient management of conversations and a satisfactory experience for users.Both closure by flow end and automatic conversation closure are fundamental tools to guarantee a fluid and orderly interaction in virtual environments, optimizing the customer experience and improving operational efficiency.

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Automatic Conversation Closure