Introduction to Flowbuilder
In this article, we tell you what Flowbuilder is, how it works, and what its main benefits are for optimizing communication and automating processes in your business.
With Flowbuilder, you can design flows for campaigns aimed at re-contacting customers, proactively sending news about your products, or building AI Agents, which will receive orders, automate tasks, and optimize processes. All this also enhanced by Artificial Intelligence.
Benefits of Flowbuilder
Flowbuilder offers a series of advantages that allow companies to improve their efficiency and scalability:
Task automation: Reduces the operational load and speeds up processes.
Task automation: Reduces the operational load and speeds up processes.
24/7 customer service: Allows you to interact with customers at any time without interruptions.
24/7 customer service: Allows you to interact with customers at any time without interruptions.
Data recovery: Stores and analyzes interactions to improve decision-making.
Data recovery: Stores and analyzes interactions to improve decision-making.
Advanced lead segmentation: Personalizes communication according to interests and previous behaviors.
Advanced lead segmentation: Personalizes communication according to interests and previous behaviors.
Message reactivation: Resumes conversations with customers based on their activity and interest.
Message reactivation: Resumes conversations with customers based on their activity and interest.
Where do I find it?
For Campaigns (Outbound):
You have to go to the left side menu > Campaigns > Create and there you can choose the desired option to create your flow.
To create an AI Agent (Inbound):
You have to go to the left side menu > Configurations > Platform > Bots > Create Bot and there you can choose the desired option to create your AI Agent flow.
Flowbuilder Composition
Flowbuilder has components that allow you to build flows adapted to your needs and preferences. Its main elements include:
Components: These are the basic elements for structuring the conversation flow.
Components: These are the basic elements for structuring the conversation flow.
Buttons and controls: Tools that allow you to manage the flow, including options to duplicate, simulate, and delete components.
Buttons and controls: Tools that allow you to manage the flow, including options to duplicate, simulate, and delete components.
We invite you to explore our articles in theKnowledge Baseto learn more about its use and get the most out of this innovative solution.
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Learn about the Components, Buttons and actions in Flowbuilder