This article details how to set up automatic conversation closure in Atom to keep inboxes organized and prevent the accumulation of inactive chats.
❓ Frequently asked question or initial context
Many administrators want conversations that have already expired to be classified or closed automatically. This keeps agent inboxes clean and ensures that inactive chats don't overwhelm platform operations.
⚙️ Troubleshooting - Step by step
If you want to change the automatic closure time for a conversation, follow these steps:
Enter Settings in the Atom administration panel.
Go to the Conversations section.
Click on Preferences.
Scroll down until you find the Automatic conversation closure option.
Adjust the number of days that must pass after the last customer response for the conversation to close automatically.
Save the changes to apply the new policy.
📝 Additional notes
Bot reassignment: Automatic closure returns conversations to the bot. This means that if a customer whose conversation was automatically closed writes again, the bot will be responsible for responding initially.
WhatsApp expiration: Remember that conversations from WhatsApp technically expire after 24 hours of inactivity, regardless of the closure time you configure for final closure in Atom.
Keep your operation organized! 🚀
Setting up appropriate automatic closure is like having an assistant in the background cleaning your agents' inboxes. Evaluate your sales cycle times, adjust the waiting days in the platform, and ensure that your team always has only the chats that really matter in view. ✅