🧩 Native Integrations
Atom currently has direct (native) connections ready to use with the following main tools:
HubSpot
Salesforce
Talkdesk
Zapier
⚡ Can I integrate with other systems?
The answer is: YES! ⭐
We can integrate with practically any external software (such as CRMs, ERPs, databases, etc.) via REST API through HTTP requests. This communication can be bidirectional, which means Atom can consume the external system's API, or the external system can consume information from Atom.
🛠️ How does Atom integrate with external systems?
There are two main methods to connect Atom to an external API directly from our platform:
1. Automated Tasks
They allow you to send data through an HTTP request to the corresponding endpoint after a specific event or trigger is met within the platform.
Practical example: When classifying a conversation as "Deal closed", the customer data is automatically sent to your CRM to record the business.
2. Flow Builder (Inbound/Outbound Bots)
It is possible to use your conversational bot to collect user information and send it (or query it) in your external system in real time through an HTTP request node.
Practical example: After obtaining a contact's ID number in the chat, the bot immediately queries your external database to validate their identity and continue with a personalized attention flow.
⚠️ Essential requirements for integration
To ensure success and assess the viability of any custom connection, it is essential to have the following elements:
API Documentation: It is strictly necessary to have the technical manual of the external system. This document must clearly explain how to perform the processes you need (e.g. create customers, update contacts, generate tickets).
Administrator Access: Administrator-level permissions are required in both platforms to obtain credentials and configure actions in Automated Tasks or Flow Builder.
JSON Format: All communication and data exchange must be able to be structured in JSON format, which is the technical standard required for the correct sending and receiving of data in REST API requests.
Connect your digital ecosystem without limits! 🚀
Integrating Atom with your external systems will allow you to centralize your customer information, automate complex processes in real time, and scale your company's operational efficiency to a new level. ✅