How to integrate Atom with non-native CRMs or custom developments?
If your company uses a CRM that doesn't have a native integration with Atom — such as Zoho, Seekop, or a custom-built system — it's possible to integrate it via REST APIs.
What do you need?
Base URL of the API (e.g., https://api.seucrm.com/v1)
API documentation to understand the required fields and structure
Authentication: can be via Token, API Key, or OAuth
Response format: JSON
List of available endpoints (e.g., /customers, /contacts)
Data to be sent from Atom: name, phone number, email, etc.
What APIs does Atom offer and what are they for?
Atom offers different APIs so you can integrate your own systems with our platform.
📁 Customer API
Allows:
Create new customers
Update existing data
List all customers
Consult specific customer data
📩 Template API
Ideal for sending messages with templates approved by Meta. Allows:
Send templates to customers individually
View the list of available templates
Configure automatic conversation assignment
🔁 Atom Webhooks
Use Webhooks to send automatic flows to other systems. Typical use cases:
Satisfaction surveys
Appointment reminders
Case or campaign tracking
How to test your APIs in Postman before integrating them with Atom?
Before integrating an external API into an Atom flow, it's essential to test if it works correctly.
🧪Why use Postman?
You can validate if the endpoint URL is correct
Check if headers and tokens work
Confirm if the request body is well structured
Analyze how the external system responds
After validating everything in Postman, you can replicate the configuration in the HTTP component of your flow.