Why does the error "Make sure the country code and entered number are correct" appear?
In this article, we explain why the error may appear when sending a template in Atom. We show you how to verify and correct the number format to ensure a successful submission.
❓ Frequently asked question or initial context
When you try to send a template through Atom, the following error may appear: "Make sure the country code and entered number are correct." This error commonly occurs when the phone number format is not recognized by the system, preventing the template message from being sent correctly.
🛠 Troubleshooting: Step-by-step to solve the error
Verify the country code: Make sure the country code is correctly prefixed to the phone number. You should not include the "+" symbol; just use the numeric country code. Example: If the number is from Colombia, it should be 57, followed by the phone number (e.g. 57 312 1234567).
Make sure the country code is correctly prefixed to the phone number. You should not include the "+" symbol; just use the numeric country code.
Example: If the number is from Colombia, it should be 57, followed by the phone number (e.g. 57 312 1234567).
Check the number format: Make sure the phone number is entered without additional characters, such as spaces, hyphens, or parentheses. Example: Use 3121234567 instead of (312) 123-4567.
Make sure the phone number is entered without additional characters, such as spaces, hyphens, or parentheses.
Example: Use 3121234567 instead of (312) 123-4567.
Use an incognito window or try another browser: If the problem persists, open an incognito window or use a different browser to ensure there is no interference from previous settings.
If the problem persists, open an incognito window or use a different browser to ensure there is no interference from previous settings.
Clear the browser cache: If you are using a browser, clear the cache and cookies to prevent old settings from affecting functionality.
If you are using a browser, clear the cache and cookies to prevent old settings from affecting functionality.
✅ Possible solutions
Verify the validity of the phone number: Make sure the phone number is registered on WhatsApp and is valid to receive messages. If the number is incorrect, update it in your database.
Make sure the phone number is registered on WhatsApp and is valid to receive messages.
If the number is incorrect, update it in your database.
Number format: Remember that the number must be entered according to the international format of the corresponding country, without the "+" sign. If necessary, review the documentation of the country codes and how to format phone numbers.
Remember that the number must be entered according to the international format of the corresponding country, without the "+" sign.
If necessary, review the documentation of the country codes and how to format phone numbers.
Test in another browser or with an incognito window: If the error is not resolved, try accessing AtomChat from another browser or use the incognito window option.
If the error is not resolved, try accessing AtomChat from another browser or use the incognito window option.
Cache and cookie cleaning: Clear the browser cache and cookies to ensure that the latest version of the application works correctly.
Clear the browser cache and cookies to ensure that the latest version of the application works correctly.
📝 Additional notes
The use of special characters such as hyphens or parentheses in phone numbers is not recommended when entering them in AtomChat.
Country code: Make sure you correctly verify the corresponding country code, especially if you work with international numbers.
💼 Practical example or use case
Agent Maria Lopez tried to send a template to the number 3298139907 and received the error related to the country code and number. After verifying that the country code was 57 (Colombia), she realized that the number should be in international format without special characters.
Correcting the number to 573238157017 and following the suggested troubleshooting steps, the problem was resolved and the template could be sent correctly.
📞 When to contact support?
If after following these steps:
The error persists despite correcting the number format,
You have tried different browsers or incognito windows and the problem persists,
Or the phone number is still valid and registered on WhatsApp but the message cannot be sent,
Contact support with the following information:
The phone number and country code you are using.
Screenshot of the error.
The browser and operating system you are using.