After importing clients using a .CSV file, you will be able to see the loading details and status. From here you can see the error counter and by clicking on the red number you can download the file with the error details. Below we show you the details of possible errors and how you can solve them:

| Error message |

| Example |

| Cause |

Cause

| The value of the {header} column could not be converted to a number |

| The information field to which the value was associated is of numeric type (number or currency) but text or special characters are being sent |

| The length of the {header} column is greater than {lenght} |

| The information field to which the value was associated has a maximum length, which has been exceeded with the value sent |

| Duplicate phone number in the file |

| In the uploaded file, several records (rows) have been found that have the same phone number |

| Number format is incorrect |

| The phone field does not comply with the correct format. It must be a numeric value of 10 - 13 digits. It may or may not contain the "+" symbol at the beginning of it |

The phone field does not comply with the correct format. It must be a numeric value of 10 - 13 digits.

It may or may not contain the "+" symbol at the beginning of it

| The row does not have the same number of values ​​as the file header. |

| The number of parameters in the row is different from the titles in the header. To determine the number of parameters or titles, it is based on the separator. |

The number of parameters in the row is different from the titles in the header.

To determine the number of parameters or titles, it is based on the separator.

| Does not contain the phone field |

| The phone field is empty. |